Shipping policy

Shipping Policy

Every Outsiders hat is handmade to order, so here's what to expect from the moment you check out to the day your hats arrive.

Production time

Orders ship [2–4 weeks] after you approve your proof. The clock starts at approval, not at checkout, so the sooner you sign off on your design, the sooner your hats are on their way. Larger orders may fall toward the longer end of that range, and we'll always let you know if anything changes.

Need your hats by a certain date? Reach out at hatfactory@outsidershats.com before you order. We'll tell you honestly whether we can make your deadline, and when we can, we'll work to get you there.

Shipping costs

Shipping is calculated at checkout based on your order's size, weight, and destination, so you only pay for what it actually costs to get your hats to you. A 25-hat order and a 500-hat order ship very differently, and this keeps things fair for both.

Any delivery estimate shown at checkout reflects carrier transit time only and doesn't include production time.

Where we ship

We currently ship to addresses within the United States. [Want to ship internationally? Contact us at hatfactory@outsidershats.com and we'll see what we can do.]

Tracking

As soon as your order ships, we'll email you a tracking number so you can follow your hats all the way to your door.

Shipping address

Please double-check your shipping address at checkout. If you spot a mistake, email us at [email] as soon as possible; we can update it anytime before your order ships. We're not able to redirect packages once they're with the carrier, and a package returned to us because of an incorrect address will need to be reshipped at the customer's cost.

Damaged or lost packages

If your hats arrive damaged, contact us within [7] days of delivery with a photo of the package and the hats, and we'll make it right.

If your tracking shows no movement for [7] business days, or your package is marked delivered but you can't find it, let us know. We'll work with the carrier and take care of you, whether that means filing a claim or getting replacement hats started.

Questions

Email us anytime at hatfactory@outsidershats.com. A real person on our team will get back to you.