Refund policy

Our Love-Your-Hats Promise

At Outsiders Supply, you never take a risk with us. Every hat is handmade to order, and we want you to be proud to wear it, hand it out, or sell it. If you don't absolutely love your hats, we'll work with you until you do.

It starts with your proof. Before anything goes on the laser, we send you a digital proof of your patch. Take your time with it. Ask questions, request changes, and don't approve until it's exactly right. Revisions are always free.

If something isn't right when your hats arrive, let us know within [30] days of delivery at [email]. Send a quick note and a photo, and we'll make it right, whether that means:

• remaking the hats,
• adjusting the design and producing a new run, or
• another solution that works for you.

If we made a mistake (a flaw in the leatherette, an engraving error, the wrong hat color, or anything that doesn't match your approved proof), we'll remake it at no cost, including shipping, no questions asked.

Damaged in shipping? Contact us within [7] days of delivery with a photo of the package and the hats, and we'll take care of it.

A few honest notes. Because every order is custom-made for you, we don't offer cash refunds on hats produced from an approved proof. What we offer instead is our commitment to keep working with you until you have hats you love. If you need to cancel before your proof is approved, we'll refund you in full.

Questions? Reach out anytime at [email]. A real person on our team will get back to you.